Shipping Policy
Key Details
- Order Cut-Off Time: 4:00 PM
- Processing Time: 1-2 business days (Monday to Friday)
- Shipping Time: 1-2 business days (Monday to Friday)
- Free Delivery: Available on all orders within Netherlands
Shipping Process
Once you have completed your purchase, you will receive a confirmation email from us informing you that we have started processing your order. Order processing typically takes 1-2 business days (Monday to Friday). Once your shipment is ready to be sent, we will send you another email with tracking information so you can conveniently track its progress. You can track your shipment here. Delivery time is usually between 1-2 business days (Monday to Friday), depending on the location and carrier.
Country and Cost of Delivery
Currently we delivery throughout the Netherlands for free, regardless of the order value.
Potential Delays
If the maximum processing and delivery time for your order has expired and you still haven't received your shipment, there's no need to worry. We recommend waiting up to 2 additional business days, as there may be a slight delay on the part of the carrier. Don't forget to use the tracking code you received to check the current status of your shipment.
If the shipment still hasn't arrived after this time, please contact us by email and provide your order number so that we can check the situation as quickly as possible and find a solution.
Cancellations
We understand that circumstances can change and sometimes it is necessary to cancel an order. If you decide to cancel your order, we recommend that you email us at support@standorm.com as soon as possible so that we can resolve the situation in a timely manner.
However, it is important to keep in mind that once an order enters the processing stage - for example, when it is being prepared for shipment - it can no longer be cancelled. For this reason, prompt communication is key. The sooner you contact us, the greater the chance that we will be able to accommodate you.
Damaged or Wrong Items
If you have received a product that is damaged, defective, or different from what you ordered, we are very sorry and apologise for the inconvenience. Your satisfaction is our priority, so we strive to resolve such situations as quickly and efficiently as possible.
To begin the resolution process, please contact us as soon as possible by email at support@standorm.com. Include your order number in the message and attach photos of the product that clearly show the damage or discrepancy. These images will help us assess the situation more quickly and propose an appropriate solution.
Once we receive the necessary information, our team will immediately begin working on the case. Depending on the nature of the problem, we will offer you a replacement, refund, or other form of compensation that is appropriate for the specific situation. Our goal is for you to be satisfied with the outcome and to continue shopping with us with confidence in the future.
Your opinion, questions, and feedback are very valuable to us. If you need any help, have a question, or want to tell us something, please do not hesitate to contact us. We are at your disposal and will be happy to help you via the contact details below.
Monday to Friday: 9:00 AM - 5:00 PM
Email: support@standorm.com
Phone Number: +3197010269256
Company Details:
Trust Ads, s.r.o., registered in the Czech Republic.
Mother company to Standorm.
Address:
Křižíkova 44
Prague 18600
Company Number: 21681953
DUNS Number: 764384156
VAT Number: CZ21681953